Privacy Policy

Effective Date: August 1, 2026

Website: https://www.meetfraya.com (“Fraya”, “we”, “us”, or “our”)

At Fraya, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our platform, or interact with our marketing automation and CRM services (collectively, the “Services”).

1. Information We Collect

We collect information directly from you, automatically through your interaction with our site and application, and through third-party services.

A. Personal Data You Provide Directly

  • Account & Profile Data: When you register for an account, request a demo, or subscribe to our Services, we collect details such as your name, email address, job title, company name, phone number, and billing information.
  • Form & Survey Submissions: Information you submit through contact forms, lead generation quizzes, booking calendars, or customer support inquiries.
  • Content & Uploads: Data, media, files, or customer lead lists you import or upload directly into the Fraya platform.

B. Information Collected Automatically

  • Log and Usage Data: IP address, browser type, operating system, referring URLs, device identifiers, pages viewed, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use functional, analytical, and marketing cookies to recognize you, remember your preferences, measure campaign performance, and improve navigation.

2. How We Use Your Information

We use the information we collect to operate, improve, and protect our Services, including to:

  • Provide, maintain, and optimize the Fraya platform and core CRM functionalities.
  • Process transactions, manage account billing, and send order confirmations.
  • Deliver customer support, onboarding guidance, and administrative updates.
  • Send promotional communications, marketing newsletters, and product updates (you may opt out at any time).
  • Detect, prevent, and address technical issues, spam, fraud, or security threats.
  • Comply with legal obligations and enforce our terms of service.

3. How We Share Your Information

We do not sell your personal data. We share information only under the following operational circumstances:

  • Third-Party Service Providers: We share necessary data with trusted service providers who perform operations on our behalf, such as payment processors, hosting infrastructure, email delivery services, customer support software, and analytics providers (e.g., Google Analytics).
  • Integrations: If you choose to connect third-party applications or tools to your Fraya account, data may be transferred to and from those services per your instructions.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of the transaction assets.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or to protect the rights, property, and safety of Fraya, our users, or the public.

4. Cookies and Tracking Technologies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to access specific features of our platform.

  • Essential Cookies: Necessary for platform navigation, security, and authentication (e.g., maintaining your login session).
  • Preference Cookies: Store settings such as language preferences or display choices.
  • Analytics & Performance Cookies: Track aggregate usage patterns to help us understand how visitors interact with our site.

5. Media & Uploads

If you upload images or media files to the website or application, you should avoid uploading files with embedded location data (EXIF GPS) or sensitive credentials included. Visitors or users with authorized access may be able to download and extract media data.

6. Data Retention

We retain your personal information for as long as your account is active, as needed to provide you with our Services, or as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

  • Account Data: Retained for the duration of your active subscription and closed per our account termination guidelines.
  • Comments & Inquiries: Comments, support tickets, and associated metadata are retained indefinitely to streamline follow-up interactions and maintain historical context.

7. Embedded Content and External Links

Articles or pages on our site may include embedded content (e.g., videos, charts, calendars) or external links. Embedded content from other websites behaves in the exact same way as if the visitor has visited the external website directly. These third-party sites may collect data, use cookies, or embed additional tracking. We are not responsible for the privacy practices of external sites.

8. Your Data Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access & Portability: Request a copy of the personal data we hold about you in a structured format.
  • Correction: Request updates or corrections to incomplete or inaccurate personal data.
  • Deletion: Request that we erase your personal data, subject to statutory retention requirements for accounting, legal, or security purposes.
  • Opt-Out: Unsubscribe from marketing communications at any time using the “Unsubscribe” link in the email or by updating your account settings.

To exercise any of these rights, please contact us at support@meetfraya.com.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage system is 100% secure.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. The updated version will be indicated by an updated “Effective Date” at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Fraya

Website: https://www.meetfraya.com

Email: support@meetfraya.com