Terms of Service

Effective Date: August 8, 2026

Welcome to meetfraya.com (“Website”). This Terms of Service Agreement (“Agreement”) between you and Fraya (“Company,” “we,” “us,” or “our”) governs your use of the Website, platform, software, and associated products, materials, and services (“Services”).

1. Acceptance of this Agreement

These terms are important, so please read them carefully. Using our Services (or clicking “accept/agree”) means you agree to them. If you don’t agree, please don’t use our Services and leave the Website.

You must be at least 18 years old (or the age of majority in your jurisdiction), a legal resident where the Services are offered, and not a direct Company competitor to use our Website and Services. By using our Services, you confirm you meet these requirements and have the legal authority to agree to these terms. If you don’t meet these requirements, you may not use our Services.

2. Changes to this Agreement

We may change this Agreement periodically. We will notify you of material changes (unless they are for legal or administrative purposes) before they become effective. Changes will apply to your use of the Services from the effective date forward. New users are subject to the changes immediately upon registration. By continuing to use the Services after changes are posted, you agree to the updated Agreement. You are responsible for reviewing this page regularly for updates.

3. Access to the Services

3.1 Changes to Your Access and the Services

The Company reserves the right to modify, withdraw, update, or discontinue the Services, in whole or in part, at any time, with or without notice. You agree that the Company shall not be liable to you or any third party for any unavailability or modification of the Services.

3.2 Creating an Account

Access to the Fraya platform and core CRM features requires account registration and the provision of accurate, complete, and current information. Connecting to the Services via a third-party service grants us permission to access and use your information from that service in accordance with its terms for login credential storage and integration purposes. All information provided is subject to our Privacy Policy, to which you consent.

3.3 Account Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and API keys. All activities under your account are your responsibility. You may not share your login credentials with unauthorized third parties. Log out at the end of each session and exercise caution when using shared computers. Account transfers are prohibited without prior written consent. Notify us immediately at support@meetfraya.com of any unauthorized account use or security breach. We are not liable for losses arising from your failure to comply with these security obligations, and you may be held liable for losses caused by unauthorized use of your account.

3.4 Termination or Deletion of an Account

The Company reserves the right, in its sole discretion, to suspend or terminate your account at any time, with or without cause, including but not limited to violations of this Agreement, non-payment, or breach of telecommunications/anti-spam rules.

4. Policy for Using the Services

4.1 Prohibited Uses

You may use the Services solely for lawful business purposes and in compliance with this Agreement. Commercial use of the Services is permitted in accordance with your subscription tier.

4.2 Prohibited Activities

You agree not to do any of the following while using the Services:

  • Break the law: Don’t violate any laws, regulations, or contractual obligations, including privacy, telecommunications (e.g., TCPA, CAN-SPAM, A2P 10DLC regulations), or intellectual property laws.
  • Send spam: Don’t send unsolicited email, SMS messages, or telemarketing communications to contacts who have not explicitly opted in.
  • Impersonate others: Don’t pretend to be someone you’re not or misrepresent your affiliation with any person or entity.
  • Harm minors: Don’t exploit or harm minors in any way.
  • Violate content standards: Don’t upload, share, or transmit any material that violates our Content Standards (see below).
  • Disrupt others’ use: Don’t harass or interfere with anyone else’s use of the Services or degrade system performance.
  • Damage the Services: Don’t use any device, software, or process that interferes with platform operations or puts undue strain on our server infrastructure.
  • Copy content without permission: Don’t scrape, reverse engineer, or duplicate platform workflows, templates, or underlying proprietary software without authorization.
  • Spread malware: Don’t upload or distribute viruses, Trojan horses, worms, or other harmful software.
  • Hack the system: Don’t attempt unauthorized access to the Services, admin dashboards, or connected server networks.
  • Collect user data without consent: Don’t gather data from contacts or users without proper legal consent and privacy notices.

4.3 Geographic Restrictions

The Company is based in the United States, and the Services are primary intended for use by individuals and business entities operating within the United States. Accessing the Services from outside the United States is your sole responsibility, and you are responsible for compliance with all applicable local laws, including global data transfer regulations.

4.4 Telecommunications & SMS Compliance

Users utilizing Fraya to send SMS messages, MMS messages, or phone calls must comply with all applicable wireless carrier requirements, A2P 10DLC registration guidelines, the Telephone Consumer Protection Act (TCPA), and anti-spam laws.

  • Opt-In Requirements: You agree that you will only send text messages to contacts who have provided explicit prior written consent to receive messages from your business.
  • Opt-Out Functionality: Every marketing SMS sent through the platform must honor opt-out requests. Contacts who text “STOP” must be immediately unsubscribed from receiving future text messages.
  • Support: Contacts who reply “HELP” must receive clear operational or contact instructions.
  • Carrier Disclaimers: Carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply.

Customers and leads opting into Fraya’s direct platform communications consent to receive updates and promotional communications regarding our Services. You may opt out at any time by replying STOP or emailing support@meetfraya.com.

5. Terms and Conditions of Sale

5.1 Refunds

All sales of products, setup fees, custom onboarding packages, and one-time services are final; no refunds or exchanges are offered. Subscription fees are non-refundable. You may cancel your recurring subscription at any time, which will terminate future billing cycles. Access to the platform will continue through the end of the current paid billing cycle; however, no partial refunds or prorated credits will be issued for unused time.

5.2 Purchasing Process & Subscriptions

Subscribing to Fraya involves selecting a plan and completing checkout via our secure payment processor. Prior to finalizing your purchase, you are required to review your plan details and fees. Submission of your payment information constitutes acceptance of these Terms and authorization for recurring billing.

5.3 Prices & Fees

You will be informed of all applicable platform fees, subscription rates, taxes, and usage pricing prior to order submission. Fraya reserves the right to adjust subscription rates with reasonable advance notice to existing account holders.

5.4 Payment Processing

All credit card processing and billing operations are handled through secure third-party payment gateways (e.g., Stripe). Fraya does not directly store raw credit card numbers on its servers. In the event of payment failure or chargebacks, Fraya reserves the right to suspend or restrict platform access until account balances are resolved.

5.5 Usage Credits & Re-billing

Certain Fraya subscription plans include monthly usage credits (“Usage Credits”) applied toward platform telephony, email transmissions, verification services, and API executions.

  • Allocation & Expiration: Usage Credits included in your recurring subscription tier are allocated at the beginning of each billing cycle and expire at the end of that billing cycle. Unused included Usage Credits do not roll over or accumulate.
  • Standard Usage Rates: Platform execution rates apply for infrastructure usage, including:
    • Email Transmissions: $0.0007 USD per email sent.
    • Webhook / API Executions: $0.0105 USD per webhook.
    • Email Verifications: $0.0026 USD per verification.
    • SMS / MMS / Phone Services: Standard carrier/telephony carrier pass-through rates as displayed within your account portal.
  • Auto-Rebilling: If your account usage exceeds the allocated monthly Usage Credits, your payment method on file will be automatically charged in increments (e.g., $10 USD increments) to fund your account balance. Purchased top-up credits do not expire and will roll over while your account remains active.
  • Authorization: You hereby authorize Fraya to automatically bill your payment method for excess usage incurred in accordance with these terms.

6. Contract Duration & Cancellation

6.1 Subscriptions

Paid subscriptions commence on the date payment is received by the Company and continue on a recurring basis (monthly or annually) according to your selected billing schedule. Timely payment of recurring fees is required to maintain active platform access; failure to pay will result in immediate service suspension or termination.

6.2 Automatic Renewal

Subscriptions automatically renew using the payment method on file unless canceled prior to the renewal date. Annual plans will receive advance reminder notices prior to the annual renewal date.

6.3 Cancellation

You may cancel your Fraya subscription at any time by navigating to your Account Settings within the platform or by submitting a clear, written cancellation request to support@meetfraya.com. Cancellations must be submitted prior to the upcoming renewal date to prevent the next billing charge.

7. User Content & Customer Data

7.1 Ownership of Customer Data

As between you and Fraya, you retain full ownership of all data, customer contacts, campaign materials, photos, and documents (“User Content”) that you upload, import, or generate within your Fraya account.

7.2 Platform License

You grant Fraya a worldwide, non-exclusive, royalty-free license to host, store, transfer, display, and execute your User Content solely as necessary for us to provide, maintain, host, and optimize the Services on your behalf.

7.3 Content Standards

You represent and warrant that your User Content does not:

  • Violate any applicable local, state, federal, or international laws.
  • Infringe upon the privacy, copyright, trademark, or intellectual property rights of any third party.
  • Contain malicious code, deceptive phishing content, or fraudulent business practices.
  • Contain unlawful, defamatory, abusive, harassing, obscene, or hate speech materials.

Fraya reserves the right, but not the obligation, to monitor, flag, or remove User Content or suspend accounts that violate these standards or generate high spam complaints.

8. Copyright Infringement (DMCA Policy)

If you believe your copyrighted work has been infringed by material hosted on or transmitted through our Services, please submit a written notification to our designated copyright agent at support@meetfraya.com including:

  1. An electronic or physical signature of the copyright holder (or authorized representative).
  2. Identification of the copyrighted work claimed to have been infringed.
  3. Identification and location of the infringing material on our site/platform.
  4. Your contact details (address, telephone number, and email).
  5. A statement of good faith belief that the use is unauthorized.
  6. A statement made under penalty of perjury that the notification is accurate and that you are the copyright owner or authorized to act on their behalf.

9. Feedback

By submitting feedback, suggestions, or feature requests regarding Fraya, you assign all rights in such feedback to the Company. We may freely use and implement your feedback without restriction, credit, or financial obligation to you.

10. Assumption of Risk

Information, templates, and guides provided on or through the Services are for general operational purposes only. Fraya makes no guarantees regarding specific lead conversion rates, revenue outcomes, or marketing campaign success resulting from the use of our software.

11. Privacy

Your use of the Services is governed by our Privacy Policy, located at https://www.meetfraya.com/privacy-policy. By using our Services, you consent to our data practices as outlined therein.

12. Limitation of Liability

To the fullest extent permitted by law, neither Fraya nor its affiliates, licensors, service providers, employees, agents, officers, or directors will be liable to you or any third party for any indirect, consequential, incidental, special, exemplary, or punitive damages (including loss of profits, loss of data, business interruption, or loss of goodwill) arising out of or related to your use or inability to use the Services, even if advised of the possibility of such damages.

Our maximum cumulative liability to you for any claims arising from or related to this Agreement or the Services shall not exceed the total amount paid by you to Fraya in the twelve (12) months preceding the incident giving rise to liability.

13. No Warranty

Our Services are provided “as is” and “as available.” To the fullest extent allowed by law, Fraya disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, system availability, or error-free operation. You use the platform at your own risk.

14. Indemnification

You agree to indemnify, defend, and hold harmless Fraya, its officers, directors, employees, agents, and successors from and against any third-party claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your breach of this Agreement.
  • Your User Content or customer lists.
  • Your violation of telecommunications laws, anti-spam rules, TCPA regulations, or privacy policies when contacting third parties through the platform.
  • Your misuse of the Services.

15. Disputes

15.1 Governing Law

This Agreement and any claims arising hereunder shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles.

15.2 Venue & Dispute Resolution

Any legal suit, action, or proceeding arising out of or related to this Agreement or the Services shall be instituted exclusively in the state or federal courts located in Hennepin County, Minnesota. You consent to the personal jurisdiction of such courts and waive any objections regarding forum non conveniens.

At Fraya’s sole discretion, any dispute arising under this Agreement may be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) in Hennepin County, Minnesota. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

15.3 Limitation on Time to File Claims

Any claim or cause of action you may have arising out of or related to this Agreement or the Services must be commenced within one (1) year after the cause of action accrues; otherwise, such claim is permanently barred.

16. Miscellaneous

  • 16.1 Severability: If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
  • 16.2 Entire Agreement: This Agreement, along with our Privacy Policy, constitutes the entire agreement between you and Fraya regarding the Services and supersedes all prior agreements or communications.
  • 16.3 Assignment: You may not assign or transfer your rights under this Agreement without our prior written consent. Fraya may freely assign its rights and obligations.
  • 16.4 No Agency: No agency, partnership, joint venture, or employment relationship is created as a result of this Agreement.

17. Contact Information

For support requests, copyright notices, or questions regarding these Terms of Service, please contact us at:

Fraya

Website: https://www.meetfraya.com

Email: support@meetfraya.com